Customer Service Agent

Cedar Falls, IA 50613

Posted: 02/02/2026 Industry: Call Center Job Number: 1280119

Job Description

Customer Service Agent (100% Remote)
Join a Thriving Team and Grow Your Career from Home!

Are you a problem-solver who loves helping people? We are looking for motivated, tech-savvy Customer Service Agents to join our fast-growing team. This isn't just a job—it’s a career path with a clear trajectory into leadership for those who excel.
Role Overview

  • Start Date: January 5, 2026

  • Compensation: Starts at $12.00/hr with scheduled increases during your first year. You will eventually transition to a performance-based pay model that rewards your hard work.

  • Location: 100% Remote (Must reside in IA & TN)

  • Equipment: We provide the computer; you provide the energy!
Why Join Us?

  • Growth Potential: We prioritize internal promotions to Team Lead and Supervisor roles.

  • Comprehensive Benefits: Health, Dental, and Vision insurance, plus Paid Time Off (PTO) and Holiday Pay.

  • Supportive Environment: Work in a dynamic, innovative, and lively digital workspace.
Schedule & Training

  • Hours: 20–40 hours per week.

  • Shift Requirements: Must be available between 12:00 PM – 9:00 PM weekdays, with one mandatory weekend shift per week.

  • Training: Must be available for 7 weeks of full-time, daytime training to ensure your success.
Key Responsibilities

  • Inbound Support: Answer calls professionally, resolving customer inquiries regarding products and services.

  • Problem Solving: Troubleshoot order issues and provide real-time solutions.

  • Quality Assurance: Follow up with customers to ensure a 5-star experience.

  • Data Accuracy: Efficiently log call details and update customer records in our system.
Qualifications

  • Experience: 1–2 years of experience in a Call Center or Customer Service environment.

  • Education: High School Diploma or equivalent.

  • Tech Requirements: Reliable high-speed internet with the ability to connect via hard-wired Ethernet cable.

  • Residency: Must currently live in Iowa or Tennessee

Ready to take the next step in your career? Apply today to join our innovative team and help us redefine excellent customer service!
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About Cedar Falls, IA

Calling all job seekers in Cedar Falls, Iowa, and beyond! Explore exciting career opportunities in this vibrant city nestled in the heart of the Hawkeye State. Cedar Falls offers a perfect blend of small-town charm and big-city amenities, making it an ideal place to live and work. With its thriving arts scene, including the Hearst Center for the Arts and the Strayer-Wood Theatre, as well as numerous parks and outdoor recreation areas like Big Woods Lake, there's something for everyone here. Whether you're a sports fan looking to cheer on the UNI Panthers or a foodie eager to sample local delicacies like Iowa pork tenderloins, this region has it all. Don't miss out on the chance to build your career in Cedar Falls, where endless opportunities for growth and fulfillment await you!