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Member Service Representative

Cedar Falls, IA 50613

Posted: 06/10/2024 Industry: None Job Number: 1109584

Job Description

At home opportunity- call center environment for health insurance and/or Medicare eligibility- July/August Start

Full and Part Time Opportunities - $15-$18/hr to Start - Available for residents of MN, MI, IA, and WI

Must be able to attend FT day training for 4 weeks

Must be available on weekend days if needed

Perks for this position include:

100% Remote Opportunity - Work from the comfort of your own home in the following states: MN, WI, IA and MI.
Computer Equipment provided
Health insurance, PTO and holiday pay.
Opportunities for advancement into Team Lead or Supervisor positions.
Fast growing, innovative and lively work environment with plenty of opportunity to develop new skills.

Job Description:

The Customer Service Agent position requires a cooperative, agreeable and sympathetic listener who

gets along with others and enjoys being helpful to them. Additionally, the job requires attention to the

details of work, handling them with better-than-average accuracy and with careful attention to the

quality of the work. This Customer Service Agent position requires a patient and stable work style and

consistency in dealing with repetitive routine.

The focus is on working comfortably under close supervision within a stable, secure team. The pace of

the job is steady and relatively unhurried, with an inclination to keep doing things the same way unless

directed otherwise by a supervisor. When there is change in the structure of work or scope of

responsibility, ample time will be provided to learn the new work thoroughly with opportunity for

repetitive practice. When the job requires work to be completed under time pressures or in changing

situations, management will provide close support and encouragement.


Research and verify Health Benefit eligibility including Medicare
Assisting current customers with explanation of benefits or primary care provider assignments
Working with providers, and/or members to resolve any health plan problems such as system issues or eligibility issues
Documenting the call specifics in CRM
Maintaining confidentiality for all members at all times
Potential Outbound Phone call or email follow-up with customers to ensure they have received answers to any questions that were not readily available on the initial call

1+ years’ experience in a Healthcare or Health Insurance Call Center Role preferred
Must currently reside in the following states: MN, WI, IA, or MI.
Reliable high-speed internet required with the ability to be hard-wired
High School Diploma

Job Type: Full-time

Pay: $15.00 - $18.00 per hour


Dental insurance
Health insurance
Paid time off
Vision insurance


Day shift
Evening shift
Monday to Friday
Weekends as needed


Call Center: 1 year (Required)
Medicare: 1 year (Required)

Work Location: In person

A.W. Companies, Inc. is an Equal Opportunity Employer. A.W. Companies - Accounting Talent Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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About Cedar Falls, IA

Calling all job seekers in Cedar Falls, Iowa, and beyond! Explore exciting career opportunities in this vibrant city nestled in the heart of the Hawkeye State. Cedar Falls offers a perfect blend of small-town charm and big-city amenities, making it an ideal place to live and work. With its thriving arts scene, including the Hearst Center for the Arts and the Strayer-Wood Theatre, as well as numerous parks and outdoor recreation areas like Big Woods Lake, there's something for everyone here. Whether you're a sports fan looking to cheer on the UNI Panthers or a foodie eager to sample local delicacies like Iowa pork tenderloins, this region has it all. Don't miss out on the chance to build your career in Cedar Falls, where endless opportunities for growth and fulfillment await you!